{"id":8,"date":"2020-07-15T14:14:14","date_gmt":"2020-07-15T14:14:14","guid":{"rendered":"https:\/\/salarydistribution.com\/2020\/07\/15\/how-to-use-online-automation-while-keeping-a-personal-touch\/"},"modified":"2020-07-15T14:14:14","modified_gmt":"2020-07-15T14:14:14","slug":"how-to-use-online-automation-while-keeping-a-personal-touch","status":"publish","type":"post","link":"https:\/\/salarydistribution.com\/affiliate-marketing\/2020\/07\/15\/how-to-use-online-automation-while-keeping-a-personal-touch\/","title":{"rendered":"How to Use Online Automation While Keeping a Personal Touch"},"content":{"rendered":"<div id=\"\">\n<p>As a marketer, you want to connect with your audience.<\/p>\n<p>You want customers and clients to think your brand is friendly, approachable, and easy to work with.<\/p>\n<p>So when your manager comes in and suggests increases in automated efforts, you\u2019re skeptical.<\/p>\n<p>How can a human connection be automated?<\/p>\n<p>How can you make customers trust you without personal emails and phone calls?<\/p>\n<p>Whether you work at a small company that\u2019s growing or a large company that\u2019s disconnected from its customers, you can add a personal touch to your customer communications, even if you have hundreds or thousands of contacts.<\/p>\n<p>Here\u2019s how to use online automation while keeping and cultivating a personal touch:<\/p>\n<p>You shouldn\u2019t use automation just because some online marketing expert told you it was a good idea.<\/p>\n<p>You should use automation to fill existing gaps, and as a time saver so that you can focus on more big picture initiatives.<\/p>\n<p>Take a look at your marketing process, and see which activities (particularly ones that you do over and over) could be automated.<\/p>\n<p>Here are some holes that companies often fill with automation:<\/p>\n<ul>\n<li>User onboarding<\/li>\n<li>Welcome emails for newsletters, courses, and events<\/li>\n<li>Sales cycle emails<\/li>\n<li>Transactional-based emails such as confirmations, notifications, and shipping information<\/li>\n<li>Scheduling of blog posts and social media updates<\/li>\n<\/ul>\n<p>It\u2019s easy enough to automate email marketing efforts, and you can use automation to send high-performing personalized campaigns.<\/p>\n<p>According to Campaign Monitor, emails with personalized subject lines are 26% more likely to be opened, and Experian reports that personalized emails deliver 6x higher transaction rates.<\/p>\n<p>Email marketing providers like\u00a0<a href=\"http:\/\/snaptactix.clkpfct.com\/go\/sendlane\" target=\"_blank\" rel=\"noopener noreferrer\">Sendlane<\/a> offer integrations and APIs that allow you to pass data from Shopify and other CRM or ecommerce platforms directly to your email list.<\/p>\n<p>You can setup automated emails so that every time a customer makes a purchase, or leaves something in their online shopping cart, they automatically get a personalized email:<\/p>\n<p><img loading=\"lazy\" data-attachment-id=\"3722\" data-permalink=\"https:\/\/snaptactix.com\/how-to-use-online-automation-while-keeping-a-personal-touch\/pottery-barn-abandoned-cart\/\" data-orig-file=\"https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/pottery-barn-abandoned-cart.png\" data-orig-size=\"723,733\" data-comments-opened=\"1\" data-image-meta='{\"aperture\":\"0\",\"credit\":\"\",\"camera\":\"\",\"caption\":\"\",\"created_timestamp\":\"0\",\"copyright\":\"\",\"focal_length\":\"0\",\"iso\":\"0\",\"shutter_speed\":\"0\",\"title\":\"\",\"orientation\":\"0\"}' data-image-title=\"pottery-barn-abandoned-cart\" data-image-description=\"\" data-medium-file=\"https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/pottery-barn-abandoned-cart-296x300.png\" data-large-file=\"https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/pottery-barn-abandoned-cart.png\" class=\"alignnone size-full wp-image-3722\" src=\"https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/pottery-barn-abandoned-cart.png\" alt=\"\" width=\"723\" height=\"733\" srcset=\"https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/pottery-barn-abandoned-cart.png 723w, https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/pottery-barn-abandoned-cart-296x300.png 296w, https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/pottery-barn-abandoned-cart-45x45.png 45w\" sizes=\"(max-width: 723px) 100vw, 723px\"><\/p>\n<p>Automation is not a barrier between you and your customers.<\/p>\n<p>Instead, it\u2019s an open door.<\/p>\n<p>Each time customers receive automated messages, you can encourage them to contact you if they have any questions.<\/p>\n<p>If you send an email, tell customers to simply reply back with any concerns.<\/p>\n<p>You can put links to your brand\u2019s social media pages in your emails so that customers can connect with you.<\/p>\n<p>For example, if you\u2019re interested in buying a new home, Trulia automates daily emails for the latest listings based on your criteria.<\/p>\n<p>At the end of each email, they provide a link to get more information, so you can get in contact with the agent if you see a property of interest.<\/p>\n<p><img loading=\"lazy\" data-attachment-id=\"3721\" data-permalink=\"https:\/\/snaptactix.com\/how-to-use-online-automation-while-keeping-a-personal-touch\/trulia-newsletter\/\" data-orig-file=\"https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/trulia-newsletter.png\" data-orig-size=\"720,931\" data-comments-opened=\"1\" data-image-meta='{\"aperture\":\"0\",\"credit\":\"\",\"camera\":\"\",\"caption\":\"\",\"created_timestamp\":\"0\",\"copyright\":\"\",\"focal_length\":\"0\",\"iso\":\"0\",\"shutter_speed\":\"0\",\"title\":\"\",\"orientation\":\"0\"}' data-image-title=\"trulia-newsletter\" data-image-description=\"\" data-medium-file=\"https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/trulia-newsletter-232x300.png\" data-large-file=\"https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/trulia-newsletter.png\" class=\"alignnone size-full wp-image-3721\" src=\"https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/trulia-newsletter.png\" alt=\"\" width=\"720\" height=\"931\" srcset=\"https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/trulia-newsletter.png 720w, https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/trulia-newsletter-232x300.png 232w\" sizes=\"(max-width: 720px) 100vw, 720px\"><\/p>\n<p>This automation strategy consistently provides information, while still encouraging you to get in touch.<\/p>\n<p>If you want to ensure that your automated efforts still feel personal, make sure that you write like you\u2019re talking to a friend.<\/p>\n<p>When you create automated emails, speak to one person, not the crowd.<\/p>\n<p>Here\u2019s how to write like a friend:<\/p>\n<ul>\n<li>Use the second person, which means using \u201cyou\u201d rather than \u201cour customers.\u201d<\/li>\n<li>Use custom \u201cfrom names\u201d to show the messages come from a human<\/li>\n<li>Employ casual language, like you would in a friendly email<\/li>\n<\/ul>\n<p>Some companies, such as <a href=\"http:\/\/www.dubsat.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Dubsat<\/a>, use a custom \u201cfrom name\u201d in automated emails, so that the emails feel personal.<\/p>\n<p>Dubsat goes as far as to send the emails from the individual\u2019s account executive.<\/p>\n<p><img loading=\"lazy\" data-attachment-id=\"479\" data-permalink=\"https:\/\/snaptactix.com\/how-to-use-online-automation-while-keeping-a-personal-touch\/pic3\/\" data-orig-file=\"https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/pic3.jpg\" data-orig-size=\"743,623\" data-comments-opened=\"1\" data-image-meta='{\"aperture\":\"0\",\"credit\":\"\",\"camera\":\"\",\"caption\":\"\",\"created_timestamp\":\"0\",\"copyright\":\"\",\"focal_length\":\"0\",\"iso\":\"0\",\"shutter_speed\":\"0\",\"title\":\"\",\"orientation\":\"0\"}' data-image-title=\"pic3\" data-image-description=\"\" data-medium-file=\"https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/pic3-300x252.jpg\" data-large-file=\"https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/pic3.jpg\" class=\"alignnone wp-image-479 size-full\" src=\"http:\/\/snaptactix.wpengine.com\/wp-content\/uploads\/2016\/03\/pic3.jpg\" alt=\"pic3\" width=\"743\" height=\"623\" srcset=\"https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/pic3.jpg 743w, https:\/\/snaptactix.com\/wp-content\/uploads\/2016\/03\/pic3-300x252.jpg 300w\" sizes=\"(max-width: 743px) 100vw, 743px\"><\/p>\n<p>Today\u2019s tools make it easy to automate email, social media, advertising, and content marketing efforts.<\/p>\n<p>The key is to assess where your brand has gaps, and fill it in with deliberate automation that prioritizes a personal touch.<\/p>\n<p>If you automate your online efforts, you can save time, increase efficiency, and provide customers with a more comprehensive and fulfilling experience.<\/p>\n<p>Automatic <em>doesn\u2019t<\/em> mean robotic.<\/p>\n<p>Use these tips and tactics to create automated marketing that feels personal.<\/p>\n<p>Your turn: What\u2019s your experience been with automation for online marketing efforts?<\/p>\n<p>What are your struggles, and where have you seen success?<\/p>\n<p>We\u2019d love to learn about your experiences, so we can share your insights with our readers.<\/p>\n<div class=\"abh_box abh_box_down abh_box_business\">\n<div class=\"abh_tab_content\">\n<section class=\"vcard abh_about_tab abh_tab\" readability=\"1.8680203045685\">\n<div class=\"abh_image\"><a href=\"https:\/\/snaptactix.com\/author\/emma-siemasko\/\" class=\"url\" title=\"Emma Siemasko\"><img loading=\"lazy\" alt=\"\" src=\"https:\/\/secure.gravatar.com\/avatar\/822b661c198c34a01cd3dc4ef3eab1f5?s=80&amp;d=identicon&amp;r=g\" srcset=\"https:\/\/secure.gravatar.com\/avatar\/822b661c198c34a01cd3dc4ef3eab1f5?s=160&amp;d=identicon&amp;r=g 2x\" class=\"avatar avatar-80 photo\" height=\"80\" width=\"80\"><\/a><\/div>\n<div class=\"abh_text\" readability=\"31.756345177665\">\n<h3 class=\"fn name\"><a href=\"https:\/\/snaptactix.com\/author\/emma-siemasko\/\" class=\"url\">Emma Siemasko<\/a><\/h3>\n<p>Emma Siemasko is the Founder of Stories by Emma, a boutique content marketing consultancy that provides freelance writing and content marketing services to startups and tech companies.<\/p>\n<\/div>\n<\/section>\n<section class=\"abh_posts_tab abh_tab\">\n<div class=\"abh_image\"><a href=\"https:\/\/snaptactix.com\/author\/emma-siemasko\/\" class=\"url\" title=\"Emma Siemasko\"><img loading=\"lazy\" alt=\"\" src=\"https:\/\/secure.gravatar.com\/avatar\/822b661c198c34a01cd3dc4ef3eab1f5?s=80&amp;d=identicon&amp;r=g\" srcset=\"https:\/\/secure.gravatar.com\/avatar\/822b661c198c34a01cd3dc4ef3eab1f5?s=160&amp;d=identicon&amp;r=g 2x\" class=\"avatar avatar-80 photo\" height=\"80\" width=\"80\"><\/a><\/div>\n<div class=\"abh_text\">\n<h4>Latest posts by Emma Siemasko <span class=\"abh_allposts\">(<a href=\"https:\/\/snaptactix.com\/author\/emma-siemasko\/\">see all<\/a>)<\/span><br \/>\n<\/h4>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<p>\t    <!-- comments_template --><br \/>\n        <!-- End comments_template --><\/p>\n<p><!-- \/.post-nav --><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>http:\/\/snaptactix.com\/how-to-use-online-automation-while-keeping-a-personal-touch\/<\/p>\n","protected":false},"author":1,"featured_media":9,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[],"_links":{"self":[{"href":"https:\/\/salarydistribution.com\/affiliate-marketing\/wp-json\/wp\/v2\/posts\/8"}],"collection":[{"href":"https:\/\/salarydistribution.com\/affiliate-marketing\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/salarydistribution.com\/affiliate-marketing\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/salarydistribution.com\/affiliate-marketing\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/salarydistribution.com\/affiliate-marketing\/wp-json\/wp\/v2\/comments?post=8"}],"version-history":[{"count":0,"href":"https:\/\/salarydistribution.com\/affiliate-marketing\/wp-json\/wp\/v2\/posts\/8\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/salarydistribution.com\/affiliate-marketing\/wp-json\/wp\/v2\/media\/9"}],"wp:attachment":[{"href":"https:\/\/salarydistribution.com\/affiliate-marketing\/wp-json\/wp\/v2\/media?parent=8"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/salarydistribution.com\/affiliate-marketing\/wp-json\/wp\/v2\/categories?post=8"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/salarydistribution.com\/affiliate-marketing\/wp-json\/wp\/v2\/tags?post=8"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}