{"id":81,"date":"2020-08-17T07:54:28","date_gmt":"2020-08-17T07:54:28","guid":{"rendered":"https:\/\/machine-learning.webcloning.com\/2020\/08\/17\/how-automation-eases-the-pain-of-commercial-bank-customer-onboarding\/"},"modified":"2020-08-17T07:54:28","modified_gmt":"2020-08-17T07:54:28","slug":"how-automation-eases-the-pain-of-commercial-bank-customer-onboarding","status":"publish","type":"post","link":"https:\/\/salarydistribution.com\/machine-learning\/2020\/08\/17\/how-automation-eases-the-pain-of-commercial-bank-customer-onboarding\/","title":{"rendered":"How Automation Eases the Pain of Commercial Bank Customer Onboarding"},"content":{"rendered":"<div readability=\"101.96109958506\">\n<div class=\"feature-image\">\n<p><img decoding=\"async\" loading=\"lazy\" width=\"1200\" height=\"600\" src=\"https:\/\/indico.io\/wp-content\/uploads\/2020\/07\/ipa-coe-blog.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"automating customer onboarding\" srcset=\"https:\/\/indico.io\/wp-content\/uploads\/2020\/07\/ipa-coe-blog.jpg 1200w, https:\/\/indico.io\/wp-content\/uploads\/2020\/07\/ipa-coe-blog-300x150.jpg 300w, https:\/\/indico.io\/wp-content\/uploads\/2020\/07\/ipa-coe-blog-1024x512.jpg 1024w, https:\/\/indico.io\/wp-content\/uploads\/2020\/07\/ipa-coe-blog-768x384.jpg 768w, https:\/\/indico.io\/wp-content\/uploads\/2020\/07\/ipa-coe-blog-350x175.jpg 350w\" sizes=\"(max-width: 1200px) 100vw, 1200px\">\n<\/div>\n<p>We\u2019ve written before about how <a href=\"https:\/\/indico.io\/blog\/%EF%BB%BFhow-ai-is-ushering-in-new-era-of-automation-in-financial-services\/\">intelligent process automation can be a boon for banks<\/a> and other financial institutions, but in this post we\u2019re going to take a deeper dive into how it helps in an area that can be particularly complex and expensive for commercial banks: customer onboarding.\u00a0<\/p>\n<p>For commercial banks, the process of customer onboarding involves no fewer than eight steps, according to a white paper by Deloitte titled, <a href=\"https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/us\/Documents\/financial-services\/us-cons-automation-in-on-boarding-and-ongoing-servicing-of-commercial-banking-clients.pdf\">\u201cAutomation in Onboarding and Ongoing Servicing of Commercial Bank Clients.\u201d<\/a> They include:\u00a0\u00a0<\/p>\n<ul>\n<li>Soliciting and confirming new clients<\/li>\n<li>Collecting account owner data<\/li>\n<li>Validating client data<\/li>\n<li>Setting up credit lines and limits<\/li>\n<li>Completing legal due diligence (including term negotiations)<\/li>\n<li>Setting up accounts<\/li>\n<li>Tracking and archiving data<\/li>\n<li>Completing ongoing reporting and analytics for compliance and cross-selling purposes<\/li>\n<\/ul>\n<p>Each one of those steps, in turn, involves numerous additional steps. The account owner data to be collected, for example, may include business licenses, partnership agreements and credit histories from various sources. Once collected, someone then has to manually extract relevant data and upload it into internal bank systems for analysis. The same goes for the other seven steps.\u00a0<\/p>\n<p>The Deloitte paper says the onboarding process can take as long as 16 weeks to complete, at a cost of $20,000 or more.\u00a0<\/p>\n<p>That\u2019s why we\u2019ve seen adoption of technology such as <a href=\"https:\/\/indico.io\/blog\/intelligent-process-automation-complements-robotic-process-automation\/\">robotic process automation<\/a> (RPA) in banking, to help automate at least some steps in the onboarding process. Now banks are looking to go further by adopting cognitive technologies including <a href=\"https:\/\/indico.io\/intelligent-process-automation\/\">intelligent process automation<\/a>, natural language processing and machine learning to automate parts of the onboarding process that RPA can\u2019t handle by itself.\u00a0<\/p>\n<p>\u201cThe rise of RPA and cognitive technologies has enabled many processes to be automated, resulting in up to 50% reduction in on-boarding costs,\u201d the <a href=\"https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/us\/Documents\/financial-services\/us-cons-automation-in-on-boarding-and-ongoing-servicing-of-commercial-banking-clients.pdf\">Deloitte paper<\/a> says. A typical commercial bank with 125,000 customers that onboards around 3% of that number in new customers per year, and expands services for another 6% to 7%, would see around $100 million in one-time savings from automating on-boarding tasks. The same bank would see another $100 million in savings every three years from automation of ongoing monitoring processes, Deloitte says.\u00a0<\/p>\n<p class=\"has-medium-font-size\">Related Article: <a href=\"https:\/\/indico.io\/blog\/%ef%bb%bfhow-ai-is-ushering-in-new-era-of-automation-in-financial-services\/\">How AI is Ushering in New Era of Automation in Financial Services<\/a><\/p>\n<h4><strong>IPA complements RPA in onboarding processes\u00a0<\/strong><\/h4>\n<p>Cognitive technologies help banks pick up where RPA leaves off. \u201cRPA can automate the straightforward, rules-based steps of an activity, whereas cognitive technologies can automate the judgment-based and predictive steps,\u201d as the Deloitte paper puts it.<\/p>\n<p>For example, RPA can be used to help sort documents collected online, extract some data and run a credit check. Cognitive tools including IPA can then be used to \u201cread\u201d and extract data from any documents containing <a href=\"https:\/\/indico.io\/the-guide-to-solving-unstructured-content-process-automation\/\">unstructured data<\/a>, which RPA tools generally can\u2019t handle effectively. Cognitive tools could also be used to analyze the results of the credit check and assign the client a corresponding credit limit.\u00a0<\/p>\n<p>The Deloitte white paper notes cognitive technologies also help banks analyze data to \u201cperform sophisticated analysis and offers an opportunity to provide valuable insights,\u201d leading to a more targeted sales approach and operational efficiencies.\u00a0<\/p>\n<p>What\u2019s more, automating the onboarding process will likely help streamline it at the same time, thus improving customer satisfaction with the process while also reducing the risk of human error.\u00a0<\/p>\n<p>Customer onboarding is just one example of a process that IPA tools can help commercial banks automate. Many more examples exist in other areas of financial services, healthcare, insurance and more. To learn more, <a href=\"http:\/\/info.indico.io\/everest-whitepaper\">download our own white paper<\/a>, written by experts at the Everest Group.\u00a0<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>https:\/\/indico.io\/blog\/how-automation-eases-the-pain-of-commercial-bank-customer-onboarding\/<\/p>\n","protected":false},"author":1,"featured_media":82,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3],"tags":[],"_links":{"self":[{"href":"https:\/\/salarydistribution.com\/machine-learning\/wp-json\/wp\/v2\/posts\/81"}],"collection":[{"href":"https:\/\/salarydistribution.com\/machine-learning\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/salarydistribution.com\/machine-learning\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/salarydistribution.com\/machine-learning\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/salarydistribution.com\/machine-learning\/wp-json\/wp\/v2\/comments?post=81"}],"version-history":[{"count":0,"href":"https:\/\/salarydistribution.com\/machine-learning\/wp-json\/wp\/v2\/posts\/81\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/salarydistribution.com\/machine-learning\/wp-json\/wp\/v2\/media\/82"}],"wp:attachment":[{"href":"https:\/\/salarydistribution.com\/machine-learning\/wp-json\/wp\/v2\/media?parent=81"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/salarydistribution.com\/machine-learning\/wp-json\/wp\/v2\/categories?post=81"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/salarydistribution.com\/machine-learning\/wp-json\/wp\/v2\/tags?post=81"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}